Returns & Refunds

Returns & Refunds

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return on products. Customers  has the right to apply for return within 14 days after the receipt. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the item received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

1. If you're not 100% satisfied with your products, contact us at service@coconuet.com. Please provide the following information:

- Your order number

- The item(s) you wish to return

- Reason for return (incorrect size/color, not to your expectations, didn't like the style, etc.)

Please note that original shipping fees, duty paid or any other associated costs are non-refundable(shipping cost $6)

2. Receive a response from our customer service team within 24 to 48 hours.

You will receive a response about your refund request and next steps from our customer service team within 48 hours. 

3. Please note that your returned merchandise must be unworn, unwashed, unaltered and in its original packaging. 

Please provide us with proof of return shipment (e.g., tracking number).

4. Inspect/approve your returned merchandise and refund initiated.

We will inspect the return and initiate a refund within 2 to 3 days of arriving at our warehouse. A refund confirmation will be sent to you via email. Please note that refunds take 2 to 14 days to reflect in your bank account. This time depends on the policies of your financial institution.

Please note that original shipping fees, duty paid or any other associated costs are non-refundable(shipping cost $6)

A note about lost returns:

If we do not receive your return merchandise, we will not be able to process your refund unless you can show proof of shipment and receipt via the label's tracking number. If you believe your package has been lost, please file claim with the carrier before we can process your return.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@coconuet.com

Please contact our Customer service at service@coconuet.com to get the return address.